Can I keep my existing email address?
Yes you can. At installation we will configure the three free email addresses for you as well as configuring use of your current email addresses.
Please note; to retain the use of free email addresses provided by other ISP’s you may need to contact them and arrange to pay a small fee.
What equipment do you install?
Typically we fit a small antenna to your premises probably using your existing television aerial pole. This antenna is smaller than your TV aerial and will almost certainly point in a different direction as it does not use either TV or mobile phone transmitters for service.
We then run a cable to the room of your choosing, preferably close to your PC. The cable is connected to a small client unit which in turn connects to your PC or router and that’s it.
Does the equipment that you install belong to me?
No it remains the property of W3Z Broadband Ltd. You either pay us for the installation of our equipment or agree a contract period to negate these charges and we then agree to maintain it in working condition whilst ever you remain in contract and within terms.
Can I connect more than one PC or Mac to Wireless Broadband?
You can connect as many machines as you wish provided that they are all within the same property and do not constitute separate flats. Remember the service you contract to will be shared amongst the number of PC’s / units connected.
I don’t know which tariff is right for me.
Don’t worry, if you have never experienced Superfast Broadband before you have no idea of the benefits it can bring. This is why we have an upgrade/ downgrade option.
This means you can switch tariff as often as you need, but no more than once per calendar month, depending on your circumstances (available via Subscriber Login).
If you are a light home user we would suggest starting with our 6Gb/month service.
If you’re an online gamer you might want to step up to the 10Gb /month service.
If you are an SME try our 20Bb/month or above services. You can always change your mind once a month.
Can I use Bit Torrent P2P software with your service?
Yes you can but we would draw your attention to our security advice section.
Can I run a Virtual Private Network to my employer’s premises?
Yes you can. See our section on VPN connections.
